Winners! Claims Service Solution of the Year (General) Geobear, Sedgwick and Legal & General

Described by the Judges as “impressive and proactive” We are delighted to announce we are winners at this year’s Insurance Times Claims Awards for Claims Service Solution of the Year – General.

Throughout the Covid-19 pandemic, we have designed a whole new process to deliver every on-site subsidence repair project. In partnership with Sedgwick and Legal & General Insurance (part of LV= Insurance Group), Geobear redesigned our end-to-end process to meet the Covid-19 challenge.

• Over 600 properties suffering from subsidence were safely stabilised during lockdown restrictions
• Ninety-eight percent of planned projects were completed on time during the pandemic
• We achieved an NPS score of 73.1, with an average rating of 9.2 / 10 through the pandemic

Judges Comments: “Impressive, pro-active, yet simple. They identified a problem and came up with a solution that was clearly the right one, as evidenced by the metrics. The tone of the video to reassure their customers was superb.”