Winners! Claims Service Solution of the Year (General) Geobear, Sedgwick and Legal & General

(June 1, 2021)

Described by the Judges as “impressive and proactive” We are delighted to announce we are winners at this year’s Insurance Times Claims Awards for Claims Service Solution of the Year – General.

Throughout the Covid-19 pandemic, we have designed a whole new process to deliver every on-site subsidence repair project. In partnership with Sedgwick and Legal & General Insurance (part of LV= Insurance Group), Geobear redesigned our end-to-end process to meet the Covid-19 challenge.

  • Over 600 properties suffering from subsidence were safely stabilised during lockdown restrictions
  • Ninety-eight percent of planned projects were completed on time during the pandemic
  • We achieved an NPS score of 73.1, with an average rating of 9.2 / 10 through the pandemic

 

Judges Comments: “Impressive, pro-active, yet simple. They identified a problem and came up with a solution that was clearly the right one, as evidenced by the metrics. The tone of the video to reassure their customers was superb.”

A list of all winners can be found on the Insurance Times website here

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We deliver projects on any sort of building or structure – from conservatory extension problems to 80,000m2 warehouses and road infrastructure. In most cases we will have the best solution, so get in touch today.

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