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Position in organisation: Scheduling Coordinator

Reports to: Senior Scheduler / Scheduling Manager

Subordinates: None

Ideally coming from a customer engagement role, with experience of high frequency customer and operational interactions, in an industrial or construction environment. This role requires someone who is used to dealing with multiple stakeholders internally and externally. Experience in dealing directly with customers and subcontractors is a prerequisite for this role as is being used to working independently or as part of a small team.

Personal attributes
Skills / experience
Excellent IT skills and experience to utilise planning software (Prefer Salesforce FSL)
Customer and client management experience (must)
Experience of scheduling high volume and high frequency projects nationally in the UK (must)
Experience of multi-stakeholder engagement in SME environment (must)
Ground engineering / Utilities (a plus)
Strong operational rhythm and routine (must)
Military background and/or industrial scheduling and/ or production planning (a plus)

Personality traits
Disciplined and highly organised
Attention to detail
Customer focused
High energy
Strong work ethic

Job responsibilities are subject to change based on process improvement

– Assisting the senior scheduler with the management of the Field Services Schedule
– Engaging customers prior to scheduling works to ensure pre-works are complete
– Engaging supply chain to arrange pre works, and booking enabling work activities
– Engaging internal Area Managers to ensure work orders are correct and to ensure
deliverability of jobs
– Engaging with Clients to ensure pre-work or job-critical activities are undertaken
– Checking treatment plans/drain surveys, making sure work orders have all the correct
information for a project
– Engaging contract managers to schedule supervisory technicians and technicians to jobs in
the schedule
– Purchase Order Management
– Managing Customer queries regarding job scheduling
– Arranging parking permits for job crews

KPI (definition work in progress)
– responsiveness; lead time from order to delivery (Target TBC)
– responsiveness; time to respond customer queries (< 1 hour)
– labor utilisation %
– No of aborted jobs
– Subcontract performance actual against plan
– GAP planned v. actual schedule