Due to coronavirus, we’ve put in place a number of additional measures at the moment, but we are operating as normal.

No-contact Working, Keeping our distance

Under current circumstances, we understand it is important to maintain social distance to keep us all safe. Therefore we are focusing on the importance of no-contact working and offering video calls.

Site Assessments using Video Calls

Where needed we can now provide a site assessment remotely. This means rather than us visiting your property in person, one of our experts can be available online to have a video call with you. Our experts will guide you with your phone’s camera around the property to assess the situation and provide advice and potential solutions. To book please complete the form below, or contact 0800 084 3503.

Social Distancing during Works

When we are delivering the repairs to your property, we will ensure that we isolate the treatment areas to protect you and our technicians. We will keep over two metres away and avoid any physical contact. Usually, our repairs are completed outside the building, so we will not need to access your property.

These are unusual times for us all, but with these measures, for Geobear it is very much business as usual. Please contact us using the details below of 0800 084 3503.

 

This short video describes our safety measures 

 

Frequently Asked Questions

These questions are in response to some enquiries received from our customers, we remain vigilant in all our dealings with customers, if you have any additional questions, please contact us.

 

How do I know I won’t get a virus from your team?

We take a series of precautions including:

  • Each of our vehicles is equipped with hand sanitiser, face masks and gloves.
  • Our vehicles are deep cleaned periodically and injection equipment that would be near your home sanitised daily*
  • We take temperatures of all employees.
  • We provide welfare and hence do not need access to your bathroom.
  • Encourage people with symptoms to self-isolate. 
  • Our normal procedure is for you not to be in the same room while we are working.
  • If we need to work internally, we can work internally while you are outside as our internal work only lasts few hours generally in case you have concerns or would not prefer us to be in your home.
  • On completion of internal works, we will spray the surfaces with antibacterial liquid to maximise your peace of mind.

 

How do you maintain worker hygiene?

  • Hand Sanitising, face masks, gloves, goggles, daily temperature checking.
  • Welfare will be organised by us.
  • Online groups gatherings internally.
  • Encourage people with symptoms to self-isolate.

 

Are you going to use my bathroom?

We provide welfare, we do not need to access your bathroom.

 

Do I need to let your team inside my house or can the treatment be done outside?

  • Most of our projects are completed externally.
  • Our normal procedure is for you not to be in the same room while we are working.
  • If we need to work internally, we can work internally while you are outside as our internal work only lasts a few hours generally in case you have concerns or would not prefer us to be in your home.
  • On completion of internal works, we will spray the surfaces with antibacterial liquid to maximise your peace of mind.

 

Do I have to have contact with your team?

No, you don’t.

If you have any questions about the job you can call the Area Manager or our Customer Services team on 0800 084 3503.

Any questions about our response to COVID 19 epidemic please contact our Customer Service COVID19 Helpline 0800 084 3503.

 

Can I pay later now that the world is so uncertain?

  • We accept most common credit cards.
  • We will offer a financing option during April.
  • No deposit required for works delivered before the end of April.

 

Why would I arrange a subsidence repair now as opposed to later?

  • To prevent further damage occurring and adding to the overall cost of repair.
  • We are entering the summer period which will cause clay soils to move and potentially create more damage
  • To secure current seasonal pricing which will go up after the epidemic is over.

 

What if I am over 65 and/or have underlying health issues?

  • We will not carry any internal treatment, just work on the outside.
  • There will be zero contact with our teams in person.

 

How do you follow the government rules and regulations?

  • Government latest recommendations: NHS Coronavirus (COVID- 19)

We advise all employees to,

  • Wash hands for 20 seconds multiple times per day
  • Cough or sneeze to a napkin and throw away immediately
  • Educate people on why it is important to self isolate with symptoms
  • Have a business continuity plan
  • Close offices and support online work

 

What do you do to support the community?

  • We are donating money to WHO COVID19 fund to help people around the world to mitigate the impacts.
  • We aim to support local businesses especially during this time to maximise their cash flow and ability to cope over the epidemic period.

*due to high demand of these products/ services on the market we will be equipping teams one by one and expect to have all teams equipped by the end of March.

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